Arabic Bridge Academy Refund Policy

This policy applies only after paid checkout is activated through an approved payment provider. Free courses do not create a payment refund.

Standard request window

A learner may request a refund within 14 calendar days of purchase when less than 25% of the course lessons have been completed and no certificate has been issued, unless applicable law requires a more generous right.

Eligible exceptions

Arabic Bridge may approve a refund outside the standard window when the course is materially unavailable, substantially different from its published description, duplicated in error, or affected by a confirmed payment problem.

Usually not refundable

Refunds may be declined for completed courses, issued certificates, account misuse, policy violations, repeated abuse of refunds, or dissatisfaction unrelated to the published course description.

How to request

Use the support page and include the account email, course title, payment reference and reason. Do not send card, bank or Mobile Money credentials.

Processing

Approved refunds are sent through the original payment provider. Processing time depends on that provider and the learner's financial institution. Platform and instructor accounting records are updated only after the provider confirms the refund.

Disputes

Contact Arabic Bridge before initiating a chargeback so the matter can be investigated. Fraudulent or abusive disputes may result in account restrictions.

This Preview policy requires legal and payment-provider review before paid Production launch.